If you are scratching your head wondering how hiring more team members will help support your business, you wouldn’t be the first. However, for many business owners, when they think of supporting their business, they think of it in the financial sense. I know that hiring costs money but let me explain.
3 Ways Expanding Your Team Can Support Your Practice:
Morale
Retention
Skills
Why Hiring Increases Morale & Productivity
Yes! Hiring new team members increases overall morale and productivity throughout your company. In addition, this allows for the workload to continue to be dispersed evenly while avoiding burnout within your team. Burnout has taken a toll on many, more so in the past few years, especially for those working in healthcare.
Employees’ mental health has suffered drastically and affected productivity and company morale. By investing in your company, you are prioritizing your team’s mental health and showing them that you are committed to their success and well-being.
How Hiring Improves Growth and Retention
A business with a high turnover rate is a red flag for employees and your customers. Customers are drawn to a practice where they see familiar faces and know they are in good hands during every visit.
How Employee Retention Saves Money
By expanding your team, you are improving morale and ensuring each team member has a manageable workload while offering growth opportunities to promote from within. In addition, promoting from within is a great way to improve retention. If your team feels like you are investing in them professionally, they are more likely to stick around for the long haul.
Investing in a new employee costs time and money. Studies have shown that the cost of employee turnover is very expensive and has numerous side effects that could be detrimental. As a healthcare business coach, it is my job to make sure that every aspect of your business is successful.
Patient Retention
If a patient could create the ideal experience when visiting a medical practice, it would most likely include a friendly and efficient office staff who recognizes them, a short wait time, and consistent communication.
Patients feel more comfortable visiting a practice with the same consistent staff they have grown to know and love. By focusing on employee retention, particularly in customer-facing roles, you allow these relationships to form and increase your overall patient retention.
This also brings in more money for the practice from both sides; money is saved by avoiding employee turnover, and patients will stay with your practice and even recommend their friends due to their consistent great experiences.
Expanding Your Team Helps Fill Business Need
You’ve heard of working smarter, not harder. Adding more team members is one way to accomplish this. By hiring to fill gaps in your business’ needs, you ensure that no one is being burnt out by working harder on something someone else has a better skill set to accomplish in a shorter amount of time.
While it may not always be easy to relinquish control of the day-to-day duties, you must remember that you hired your team because they were right for the job. One of the biggest things I teach when it comes to working smarter is boundaries. While saying yes to every patient and taking on a bigger workload feels like the right thing to do, it is only a detriment to you and your company.
As you can see, the benefits of expanding your business pay off in many ways. So let me teach you how to work smarter, not harder, and how growing your team will continue to support your business and help you reach the next level!